Sight & Sound Theatres FAQs
This section will help you answer any questions you have about making a reservation or about enjoying our shows. Find the question you are looking for below and click to get the answer.
If you have more specific questions regarding other questions choose the appropriate link found at the left side of the page. If you have group reservation questions, click here.
If you need additional information, you may contact us.
- Who owns Sight & Sound Ministries?
Sight & Sound Ministries is owned by the Eshelman family, who founded the organization in 1976.
- How can I learn about the history of Sight & Sound?
2014 continues the excitement at both theatres with a brand new, never-before-seen show, Moses, in our Lancaster County, PA theatre; and the premiere of the family favorite show Jonah in Branson MO.
- Are the founders still involved in the company?
Co-Founder Shirley Eshelman continues to serve on Sight & Sound Theatres' Board of Directors. Both Glenn and Shirley are taking the time to enjoy this season of life with thie children, grandchildren and great-grandchildren and are not regularly involved in the operations of the company. The Sight & Sound organization initiated a succession plan in 2007 shifting the responsibility of day-to-day operations to members of the second generation of the Eshelman family.
- Do other members of the Eshelman family work at Sight & Sound?
Several of Glenn and Shirley's daughters, sons-in-law and grandchildren work in various roles throughout the company.
- How is the company funded?
While Sight & Sound is a ministry, it is not a non-profit organization. The proceeds from the shows are designed to cover the production costs of the shows and the operation of the organization, as well as to facilitate the production of upcoming shows. Sight & Sound operates without charitable support.
- Is Sight & Sound affiliated with any denomination?
Sight & Sound Theatres employs people from a variety of Christian denominations. The company is not affiliated with any external organization, nor with any particular church denomination.
- How long does it take to produce a new show?
From the initial concept to the premiere of a show, two to three years are usually required. During this time, the storyline is developed, scripts are written, sets and costumes are designed and built, music and choreography are created, actors are cast and animals are trained.
- Is the music live, or is it a soundtrack?
All singing and speaking is performed live every show. For most shows, the instrumental music is written specifically for the show, then recorded in a professional studio, usually in Nashville or Los Angeles. Instrumentalists sometimes appear onstage, and their performances are live as well. All available soundtracks include instrumentals and vocals.
- Does Sight & Sound receive creative material for future consideration?
Sight & Sound Theatres does not accept any unsolicited materials, including but not limited to business, advertising, creative, marketing or any other types of proposals, concepts, know-how, ideas and the like ("Unsolicited Materials"). It is the policy of Sight & Sound Theatres to return or destroy all Unsolicited Materials. Click here to read more.
- Are shows ever retired?
Most shows run for a predetermined length of time until they are replaced with a different production. Some shows play each year for a numbers of years; these shows are usually seasonal, like Behold the Lamb at Easter or Miracle of Christmas. Other shows are temporarily retired after several seasons but may be brought back to the stage several years later.
- Do you give tours?
A Behind the Scenes Tour is offered at our Branson theatre. The actor-guided tours are offered at specific times of the year. For information on the 60-minute tour, including ticket prices, click here.
- Where are the animals trained and where do they live?
Sight & Sound's animals live on the grounds at each theatre complex. They are comfortably housed in buildings, with an additional indoor facility for training. All of the animals are owned by the company and are trained by our animal husbandry staff of more than a dozen people.
- How many animals do you have, and what kinds of animals are they?
Both theatres are home to a variety of animals. A recent survey of the animals who have appeared in our shows includes: Vietnamese potbellied pigs, Angora goats, Barbados sheep, baby doll sheep, Corriedale sheep, llamas, camels, Scottish Highlander cattle, Jersey cattle, donkeys, miniature donkeys, goats, horses, ponies, dogs (Saint Bernard, Welsh Corgi, Old English Sheepdog and German Shepherd/Australian Cattle Dog mix), Himalayan cats, skunks, macaws, rabbits, chickens of various breeds, doves, white pigeons, Peking ducks, geese, Crescent ducks, turkeys, alpacas and zebus.
- What are the qualifications to become an actor at Sight & Sound?
Our professional actors come from a variety of backgrounds. Most of them have college degrees relating to their work; for example theatre performance, music or opera. A significant number have advanced theatre-related degrees. Others arrive by a less-direct route. Their God-given talent is developed through the rehearsal process. All of our actors have some background in theatre prior to joining a Sight & Sound cast. Some actors have contracts to only perform in a specific show, while others have been Sight & Sound employees for more than 10 years. Actors come from many states and several foreign countries. They are selected through auditions held regularly throughout the United States. For more information on auditioning, call the audition hotline at 717.687.4220 ext 4242.
- How many employees work at Sight & Sound Theatres?
There are approximately 600 show production, cast, show run and operational employees who work at Sight & Sound Theatres. Sight & Sound employees produce all aspects of the shows, including writing the script, designing and building the sets, designing and sewing the hundreds of costumes per show and creating the special effects. Employees also sell tickets, create advertising, direct traffic, program and maintain computers, feed and train animals, maintain the facilities and handle accounting duties.
- Are all of your employees Christians?
Everyone who works at Sight & Sound Theatres professes to be a Christian. The staff is very committed to Sight & Sound's Mission Statement: Our purpose is to present the Gospel of Jesus Christ and sow the Word of God into the lives of our customers, guests, and fellow workers by visualizing and dramatizing the scriptures, through inspirational productions, encouraging others and seeking always to be dedicated and wise stewards of our God-given talents and resources.
- How do I find directions to a Sight & Sound theatre?
Click here for directions.
Today, Sight & Sound honors our guests with two 2,000-seat theatres, in beautiful Lancaster County, PA, and vibrant Branson, MO. Each theatre features a magnificent 300-foot wrap-around stage as the majestic centerpiece of a Christian theatrical production company that has entertained and inspired millions of patrons from around the world.
- Is there a charge for parking, or is there plenty of parking?
Parking is available for cars, vans, RVs, buses and motorcoaches. Parking is free at both theatres.
- Are the theatres located near public transportation?
There is no means of public transportation that directly serves the theatres. However, many chartered tour buses come to the theatres from major cities and smaller towns. Check your local Yellow Pages for tour operators.
- Do you serve food at the theatres?
Our theatres in Branson, MO and Lancaster County, PA offer a concession area with sandwiches, hot dogs, soda, fresh roasted almonds, snacks, drinks and seasonal treats. You may bring this food with you into the theatres.
- What are some attractions, restaurants and hotels that are available through Sight & Sound?
Sight & Sound's theatres are located in areas that abound with dining, lodging and shopping choices. For groups of 15 or more at our Lancaster County location, packages are available that combine show tickets with a meal at selected restaurants. Click here for group show/meal packages.
For specific information on Lancaster County, PA, visit www.padutchcountry.com or call 800-PA-DUTCH.
For specific information on Branson, MO, visit www.explorebranson.com or call 800-214-3661.
- What is the dress code for performances?
The theatres maintain a casual dress code, understanding that many of our patrons are visiting a show as part of their vacation. "Business casual" attire is often seen at performances.
- Are cameras allowed in the theatres?
You may use cameras in the lobbies of our theatres. However, cameras of any type, including still, digital and video cameras and camera phones, are not permitted in the theatres. The shows are protected under copyright law. In addition, cell phones and pagers must be turned off. Laser pointers and audio recording devices are also prohibited.
- Will I be seated if I arrive late?
Precisely at the beginning of show time, the theatre doors will close. Due to the nature of our productions, late arrivals are not guaranteed to be seated until intermission. It is the discretion of the House Manager to seat late arrivals in seats other than those originally purchased. There will be no refunds for late arrivals. Arrive 45 minutes prior to your scheduled show time.
- Do you have a Lost & Found?
If you lose an item while attending a show at Sight & Sound Theatres, please call (800) 377-1277.
- Are the theatres accessible to wheelchairs?
The theatres offer seating specifically designed to accommodate patrons in wheelchairs or in mobile transports and their companions. When making your order, you must specify your request for these seating areas. Not all seating is wheelchair-accessible. There are ample restroom facilities for wheelchair users, plenty of reserved parking spaces and complete access to all other services. If you need assistance, please ask an usher or someone at the box office.
- Are the performances interpreted for the deaf?
Sign language interpretation is available on certain pre-selected dates and times. If you desire interpretation, please request it when making orders. In our Lancaster County theatre, a limited number of hand-held translation (iCaption) devices are also available for any performance. These devices offer closed captioning, translation in Spanish, French and Portuguese and an audio description for the visually impaired. We recommend reserving these units in advance. Please ask your reservationist for more information.
- Do you provide hearing amplification services?
A hearing amplification system is provided for those that request it. Please inquire at the theatre box office in advance of your show time. Devices are distributed on a first-come, first-served basis.
- What is your policy for ticket cancellations, refunds or order changes?
You can read these policies by clicking here.
- What is your weather-related cancellation policy?
Sight & Sound shows are rarely cancelled due to weather. Weather-related issues are addressed on an individual show basis. If there is an adverse weather situation in your area or in the area of one of our theatres, please call (800) 377-1277 to discuss the situation with a customer service agent.
- How can I make orders for my group?
You may read our Group FAQ by clicking here.
- How do I choose the best seats?
All of the seats in each Sight & Sound theatre offer a great view of the action on stage. Your personal preference can help you determine the best seats for you. In the 2000+ seat theatres, you will get a "big picture" panoramic view of the stages and the actors from the raised seats, the back half of the theatre. Floor level seating, the front of half of the theatre, offers a chance to be closer to the action as it happens around and in front of you. With 72 surround-sound speakers located throughout the theatre, action taking place in the aisles and sets up to 40' high, there is no "bad" seat. When you order tickets, seats are assigned giving you the best available seats within the section or level you select.
- May I bring my children to the show?
Children are welcome to attend any of our productions, the contents of which are family-friendly. Please keep in mind that most of our productions are 1-1/2 to 2-1/2 hours long with one intermission. For your child's benefit, please consider whether your child is likely to enjoy sitting quietly and watching a performance of this length. You can enhance your child's enjoyment of the show by discussing the storyline with them prior to the show.
- Can I buy tickets with a Sight & Sound Gift Card?
Yes! Gift Cards can be used to purchase tickets online, by phone or at any of our box offices. Gift Cards may also be used to purchase merchandise at the theatre gift shops. Sight & Sound Gift Cards are readily available online, at our theatres and over the phone with our Contact Center at (800) 377-1277.
- May I buy tickets at the door for a show today?
Many of our show dates sell out quickly. Most of our guests book their reservations months in advance. We always recommend that reservations be made in advance to ensure that seats are available. However, if you are in the area, you are welcome to visit our box offices to inquire about ticket availability, or call our Contact Center for information.
- How will I get my tickets?
Online Orders: At the end of your ordering process, or in Order History, you are given a link that allows you to select from one of three choices:
- Print your own eTickets, immediately or at a later time
- Forward the eTickets to a different email address
- Have your tickets held at one of our box offices
Phone Orders: Tickets ordered through our Contact Center on the phone may either be emailed or held at one of our box offices.
- How long is the show?
Each Sight & Sound show is approximately 2 ½ hours long, including a 15-minute intermission.
- Is there an intermission?
Yes, each show includes a 15-minute intermission.
- Is there a charge for parking? Is there handicap parking?
Parking is available for cars, vans, RVs, buses and motorcoaches. Parking is free at all theatres. For handicap parking, notify one of the traffic personnel when entering the parking area and they will direct you to the appropriate area.
- Are the theatres located near public transportation?
There is no means of public transportation that directly serves the theatres. However, many chartered tour buses come to the theatres daily from major cities and smaller towns. Check your local Yellow Pages for tour operators.
- What is your policy for ticket cancellations, refunds or reservation changes?
Click here for refund policies.
All sales are final within 21 days of the show date. No refunds or exchanges within 21 days. Certain special offers may be a final sale at the time of the purchase.
- How do I choose the best seats?
All of the seats in each Sight & Sound theatre offer a great view of the action on stage. Your personal preference can help you determine the best seats for you. In our 2000+ seat theatres, you will get a "big picture" panoramic view of the stages and the actors from the raised seats in the back half of the theatre. Floor level seating, in the front half of the theatre, offers a chance to be closer to the action as it happens around and in front of you. With 72 surround-sound speakers located throughout the theatre, action taking place in the aisles and sets up to 40' high, there is no "bad" seat. When you order tickets, seats are assigned on a "best seat available" basis unless you specify your preferences.
- Will my hotel package materials be mailed?
When you reserve a hotel through Sight & Sound along with show tickets, the hotel is guaranteed to you. You do not need any paperwork or receipts for your hotel stay. Simply check in at the designated time and the hotel will be prepared for your arrival.
- How will I know my hotel package is confirmed?
You will receive an email confirmation from Sight & Sound Theatres within two business days (Mon-Fri) of placing your order. Your package is not confirmed until you receive this confirmation. The message will itemize your order. It indicates your Sight & Sound confirmation number as well as your hotel confirmation number.
- What happens if I do not receive a confirmation?
If more than two business days have passed since you placed your order, you may either email us at email@example.com, or call our Contact Center agents at (800) 377-1277. If you have a spam blocker installed on your computer, please be sure that Sight & Sound's domain name (@sight-sound.com) is added as an approved sender.
- Do you offer meal packages?
Yes, reserve a Show/Meal Package in Lancaster County, PA and we'll take care of all the reservations for you! Your group of 15 or more is eligible, whether a church group, club, or just a group of family and friends.
Click here to view our restaurant and menu information.
- How far in advance should I reserve?
We recommend booking your tickets as soon as possible as many of our shows, especially Fridays and Saturdays, sell out months in advance.
- Can I book a group for any of the packages?
The Getaway packages are only available for parties of 1 to 14. If you have a larger party, you may place separate orders.
- May I purchase a Getaway Package as a gift for someone?
Because everyone's schedule is different, we recommend purchasing a Sight & Sound Gift Card redeemable for the cost of the package that you would like to give as a gift. This way, the recipient can make reservations for their preferred dates.
- Can Gift Cards be used to pay for packages?
Yes. There is an area in the payment section where a Sight & Sound Theatres Gift Card number can be entered as payment for the package. If the card does not cover the entire amount of the Getaway package, a credit card (Discover, VISA, MasterCard or American Express) is required for the balance. If the package cost is less than the amount of the gift card, the difference will remain as a balance on the card for other Sight & Sound purchases.
Online Shopping FAQs
- What is the cost of shipping and handling?
Standard shipping and handling within the continental United States is listed at checkout.
- What if I live outside of the continental United States?
An additional $10 will be added to standard shipping charges for international orders. Please allow 4 - 6 weeks for delivery for all International orders.
- How can I choose expedited shipping options?
To expedite shipping, please call 1-800-377-1277 ext 6 immediately upon completion of placing your order on-line.
- Do you ship to PO Boxes?
No, we do not ship to PO Boxes. You will need a street address to receive a shipment.
- Do you ship to APO Boxes?
Yes, we do ship to APO Boxes.
- Will I know when my order is shipped?
Yes. You will be notified by email when your order leaves our warehouse.
- Will I have a way to track my order?
If an order has expedited shipping, it will have a tracking number. You will receive a tracking number upon request.
- May I use a Gift Card to make a purchase?
Yes. You may use Gift Cards, Credit Cards or a combination of both to make your purchase. Be sure to click on "View Balance" after entering your card number to verify the amount available on your Gift Card.
- How do I return a product? What is your return policy?
Call 1-800-377-1277 ext. 6 for any issues with your item. To view our Return Policy & Process, please click here.
- Are any of the products preshrunk?
Products that are preshrunk will include that information on the product details page. Products with a 50/50 Cotton/Polyester blend will experience minimal shrinking.
- Are shirt sizes accurate?
The denim shirts tend to run larger than the size. The sweatshirts tend to run true to size.
- Are the shows available on DVD?
Sight & Sound has a variety of shows on DVD, which can be found on the DVD page.
- Are lyrics included with the CD?
The soundtracks for Moses, Jonah and Joseph do contain the lyrics for the songs. The Miracle of Christmas CD does not contain lyrics.
- Is the show's cast featured on the CD?
The Moses soundtrack is the first to feature the show's cast. Previous soundtracks feature vocalists hired just for the recording of the CD.
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